As part of the L’Oreal Group, The Body shop is a major international beauty retail business. To bring our stores and products to life, we have a team of exceptional individuals working tirelessly behind the scenes.
If there is such a thing as the “it factor” in business, it is at The Body Shop, where you will discover how to work in a fast paced, energized work environment, helping to ensure our customers receive the best beauty products on the market.
As a Customer Consultant you will be responsible for meeting sales goals as set forth by the Shop Manager using corporate guidelines. Also, responsible for completing all sales support duties as assigned by the Shop Manager. The customer consultant will ensure that all actions maintain the customer as number one priority at all times.
Key Accountabilities:
Consistently achieves sales goal as set forth by the Shop Manager.
Maintains high standards of customer service.
Aggressively achieves all event, promotion, and contest goals.
Understands the product and communicates this understanding to the customer.
Completes all assignments while maintaining the customer as the number one priority.
Reads and comprehends all corporate communications and training materials.
Demonstrates a positive and enthusiastic style aiding in an atmosphere of achieving results.
Possesses a high standard of personal image and style in compliance with corporate guidelines.
Maintains a high level of professionalism at all times.
Helps management team to maintain merchandising presentation within corporate guidelines.
Assists in maintaining excellent standards for housekeeping.
Possesses a pride of ownership in the shop.
Reports any security problems to Shop Manager.
Adheres to all Loss Prevention policies and procedures.
Adheres to all company policies and procedures as outlined in all shop manuals.
Responsible for maintaining the ethical standards of The Body Shop including minimizing the environmental, health and safety risks in the workplace. Report potential risks, near misses and real accidents to relevant managers
Experience and Qualifications
Prior customer service experience preferred
Ability to serve customers in a courteous and professional manner
Dependability
The above information has been designed to indicate the general nature and level of work performed within this career opportunity. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualification required of a staff member.
The Body Shop International plc. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
About the Brand
The Body Shop International plc, the natural and ethical beauty brand, is uncompromising in its adherence to its Values. We strive for the perfect marriage of creative, innovative and effective products with strong integration of our Values. This continues to differentiate our Brand for 300 million customers worldwide, transgressing cultural and national points of difference everywhere.
We have over 2,700 stores in over 66 countries and territories worldwide. We continue to reach out to customers around the world through opening new stores, launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world.
Natural, sensorial and ethical: these are truly the Values that resonate with consumers in the 21st century and this is perfectly aligned with the Brand Values that have been in place at The Body Shop for more than 35 years. Our Values are against animal testing, support community fair trade, activate self-esteem, defend human rights and protect our planet.
We also have our own charity, The Body Shop Foundation. Launched in 1990 (registered charity no. 802757) we give financial support to pioneering, frontline organizations that otherwise have little hope of conventional funding. The Foundation's focus is to assist those working to achieve progress in the areas of human and civil rights, environmental and animal protection.
Find out more about our parent company online at: http://www.loreal.com
