Summary: This position’s primary responsibility is to delight guests at the checkout counter. This is accomplished by understanding the unique needs of the guest through great relationship building skills. Once this is accomplished, we can meet their primary need while delivering a minimum of 9.1 customer survey average, and offering services that complete their Living Spaces brand experience.
Essential Duties and Responsibilities
Guest Engagement – Greets and engages guests through Living Spaces Guest Engagement Model and cashiering SOP.
Training – Complete and demonstrate the ability to effectively execute to company expectations all new hire and ongoing training modules. This includes, but is not limited to the following:
Living Spaces Furniture’s Standard Operating Policies and Procedures (SOP)
Onboarding training, including Learning Spaces courses
POS
Product Knowledge Training
Store/Department Experience – Ensure that the department is “Grand Opening” ready by completing the operations daily task list.
Zoning – Stays within their designated zone unless directed to do otherwise by leadership. Use the “one at counter” rule, facing the guest and ready to engage.
Cross Training – Performs alternate job functions as directed by the Manager on Duty or the Sales Floor Leader. These include, but are not limited to, Fun Room, Sales Floor, and Hostess.
Team ¬– Actively support and contribute to the Operations Team and store team to enable the entire store team to achieve revenue and survey targets.
SOP – Adhere to all company standard operating policies and procedures.
Complete other duties assigned at the discretion of management.
Education and Experience
High school diploma or general education degree (GED)
Typing skills (30 wpm)
Basic computer knowledge
Living Spaces Retail Values
We expect all retail employees to understand and live the following values while on the job. We believe these are critical in creating an environment and culture where a team of world class leaders, regardless of title or position, create the best possible employee, customer, and financial outcomes for Living Spaces Furniture.
Show integrity, objectivity, and adaptability
Do things for people, not to people
Work in unity to deliver greatness while building for the future
Lead in service to others
Review Criteria
The annual review will be accompanied by a discussion of how results are supported by SOP, Talent, and Leadership. A list of the annual review criteria is provided at the time of hire and is available at any time on request.
Ability to communicate effectively with customers and employees.
Ability to read, write, and speak English.
Ability to work well in a team environment.
Ability to work in a fast paced retail environment and adapt to the changing needs of the business.
Ability to work flexible retail hours including weekends, evenings, and holidays.
Basic knowledge of computer software, including Microsoft Word and Excel.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision, Distance vision, and Ability to adjust focus.
While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; climb or balance and stop, kneel, crouch, or crawl. The employee is occasionally required to sit.
To perform the Cashier job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
