Operations Supervisor
Summary: The Operations Supervisor, in partnership with the Operations Manager, is responsible for every aspect of the Operations department and team. This includes exacting execution of Operations SOP, high levels of guest satisfaction at the cashier and guest service counters, and efficiency of the Operations Team. This will be accomplished by teaching, training, and developing the Operations team in their understanding and application of Foundational Excellence (SOP, Talent, and Leadership).
Essential Duties and Responsibilities
- Training – Ensure that all Operations team members have completed training and demonstrate the ability to effectively execute to company expectations all new (or promoted) hire and ongoing training modules. This includes, but is not limited to, the following:
- Coaching and one-on-one training methods
- Practice through role playing with feedback
- SOP execution
- Leadership skill development
- Cash Office and Fraud Prevention
- Ensure that Cashiers and Leads are executing these procedures to exacting standards and SOP.
- Ensure that all reporting is accurate and up to date.
- Guest Engagement – Execute “Operation Handshake” and ensure that all guests receive a great check out experience and that all guest service interactions solve problems to the guest’s satisfaction.
- Brand Experience – Ensure that the entire front end, from team members to the cashier counter, is reflective of our brand and is “Grand Opening Ready.”
- Logistics – Support the Operations Manager with various duties, including ordering of supplies and a variety of logistical details.
- Assessment – Able to identify current reality by completing accurate monthly assessments of people and processes for Operations according to the current monthly assessment rhythm.
- MOD – Takes complete ownership of the Manager on Duty role when assigned.
- Performance Management – Able to change current reality through gap management and by creating business plans for:
- People – able to:
- tell a story of the growth and development of the Operations Team based on behaviors
- index talent and develop leadership skills of the Operations Team
- Process – able to tell a story of how each Operations SOP inconsistency and/or opportunity has shown improvement
- Team Leadership – Able to build and lead the Operations Leads to achieve goals and complete tasks. Able to bring energy to the entire Operations Team motivating them to greatness.
- Partnerships – Able to build productive working relationships with:
- General Manager
- Sales Managers
- Product Placement Manager and Supervisors
- Department Leads
- HR Business Partner
- Regional Trainers
- Operations Supervisors of other stores
- SOP – Adhere to all company standard operating policies and procedures.
- Complete other duties assigned at the discretion of management.
Education and Experience
- High school diploma or general education degree (GED).
- One year of retail experience in a direct guest interactive environment required; “Big Box” experience preferred.
- Supervisory experience required.
Living Spaces Retail Values
We expect all retail team members to understand and live the following values while on the job. We believe these are critical in creating an environment and culture where a team of world class leaders, regardless of title or position, create the best possible team member, guest, and financial outcomes for Living Spaces.
- Show integrity, objectivity, and adaptability
- Do things for people, not to people
- Work in unity to deliver greatness while building for the future
- Lead in service to others
Review Criteria
The annual review will be accompanied by a discussion of how results are supported by SOP, Talent, and Leadership. A list of the annual review criteria is provided at the time of hire and is available at any time on request.
Qualification Summary
- Demonstrates key Talent behaviors (Capacity, Commitment, Coachability, Self-Assess, Collaborate, and Self-Initiate).
- Demonstrates key Leadership skills, starting with the ability to communicate effectively with guests and team members.
- Demonstrates key Training skills, starting with the ability to coach and provide effective feedback.
- Demonstrates effective selling skills.
- Ability to read, write, and speak English.
- Ability to work well in a team environment.
- Ability to work in a fast paced retail environment and adapt to the changing needs of the business.
- Ability to work flexible retail hours including weekends, evenings, and holidays.
- Basic knowledge of computer software, including Microsoft Word and Excel.
Work Environment
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The team member must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision, Distance vision, and Ability to adjust focus.
While performing the duties of this job, the team member is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The team member is frequently required to stand; climb or balance and stop, kneel, crouch, or crawl. The team member is occasionally required to sit.
To perform the Operations Supervisor job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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