Department Sales Manager Job Description
Department: Sales
Reports to: Sales Manager
FLSA Status: Non-Exempt
Summary
In this key position the Department Sales Manager is primarily responsible for every aspect of their department, starting with building and leading their team to greatness. The goal is to achieve monthly department SPV and revenue targets while maintaining the highest levels of guest satisfaction as measured by guest surveys. The Department Sales Manager is secondarily responsible for contributing to overall store SPV and revenue targets. This is accomplished by building and developing team members through the execution of Foundational Excellence (SOP, Talent, and Leadership).
Essential Duties and Responsibilities
- Foundational Excellence – the primary focus of this position, for personal career development, team member satisfaction, and profitable outcomes, is execution of Foundational Excellence:
- SOP – includes all retail SOP, but with a special attention and focus on:
- Training – ensure that new team members are thoroughly trained and that existing team members are fully trained on new initiatives and product
- Brand Experience – ensure an exceptional brand awareness and experience for every guest
- Guest Engagement – ensure execution of the Guest Engagement Model, including attention to Care Free and Revive
- Zoning – manage zone assignments and adjustments based on traffic
- SFL – first, as a support to the SFL through communication and the GEL role, and second, as occasional fulfillment of the SFL role based on the needs of the business
- Performance Management – support and coaching up of team members
- Talent – aware of the talent themes of each team member and able to build a cohesive team out of that talent
- Leadership – able to achieve team goals, bring energy to the team, and motivate the team to greatness through execution of the leadership competencies
- Team Leadership – As a leader of a department, responsible for and assessed on:
- Department SPV – monthly SPV goals
- Team Members above threshold – percent of proficient team members
- Department Guest Surveys – exceptional guest survey scores
- Care Free – reach the goal of 5%
- Business Plan – responsible for execution of the Monthly Business Plan that addresses business results:
- Department SPV – with the end result of enabling the store to dominate its market by growing SPV contribution
- Personal Development on either the Promotability or GEM-ability path of the Career Roadmap through leadership and talent growth
- Personal Sales – while personal sales are not a key performance indicator for this position, a successful Department Sales Manager will be prepared to:
- Engage guests and close sales if that is what is needed to lead the team to its SPV goals (note: this will be more common in smaller staffed stores)
- Connect guests to the right team member
- Interject themselves into guest engagements as needed
- Assist team members with overcoming objections and closing sales
- Assessment – Able to identify current reality by completing accurate monthly assessments of people, processes, and product based on key metrics and personal validation.
- Partnerships – Able to build productive working relationships with:
- Department Sales Managers from same store
- Department Sales Managers of the same departments from other stores
- Brand Manager and Supervisors
- Operations Manager and Supervisors
- Sales Managers (not just their direct manager)
- Complete other duties assigned at the discretion of management.
Education and Experience
- High school diploma or general education degree (GED).
- Two years of retail experience in a direct customer interactive environment required; “Big Box” experience preferred.
- Supervisory experience highly preferred.
Living Spaces Retail Values
We expect all retail employees to understand and live the following values while on the job. We believe these are critical in creating an environment and culture where a team of world class leaders, regardless of title or position, create the best possible employee, customer, and financial outcomes for Living Spaces Furniture.
- Show integrity, objectivity, and adaptability
- Do things for people, not to people
- Work in unity to deliver greatness while building for the future
- Lead in service to others
Review Criteria
The annual review will be accompanied by a discussion of how results are supported by SOP, Talent, and Leadership. A list of the annual review criteria is provided at the time of hire and is available at any time on request.
Qualification Summary
- Demonstrates key Talent behaviors (Capacity, Commitment, Coachability, Self-Assess, Collaborate, and Self-Initiate).
- Demonstrates key Leadership skills, starting with the ability to communicate effectively with customers and employees.
- Demonstrates key Training skills, starting with the ability to coach and provide effective feedback.
- Demonstrates effective selling skills.
- Ability to read, write, and speak English.
- Ability to work well in a team environment.
- Ability to work in a fast paced retail environment and adapt to the changing needs of the business.
- Ability to work flexible retail hours including weekends, evenings, and holidays.
- Basic knowledge of computer software, including Microsoft Word and Excel.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision, Distance vision, and Ability to adjust focus.
While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; climb or balance and stop, kneel, crouch, or crawl. The employee is occasionally required to sit.
To perform the Department Sales Manager job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
