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Job​ ​Summary:

The Living Spaces approach to our training culture​ ​blend​ ​of​ ​online,​ ​on​ ​the​ ​job,​ ​and​ ​instructor-led​ ​training​ ​with​ ​an​ ​emphasis​ ​on​ ​individual proficiency​ ​and​ ​leadership​ ​development.​ ​​ ​This​ ​position​ ​is​ ​designed​ ​for​ ​an​ ​individual​ ​with​ ​a​ ​solid background​ ​in​ ​facilitation,​ ​instructional​ ​design,​ ​project​ ​management,​ ​and​ ​leadership​ ​in​ ​a​ ​robust retail​ ​culture. The​ ​primary​ ​role​ ​of​ ​the​ ​Training​ ​and​ ​Development​ ​Program​ ​Manager​ ​is​ ​to​ ​develop​ ​and​ ​manage the​ ​world​ ​class​ ​training​ ​solutions​ ​for​ ​our​ ​retail​ ​teams​ ​to​ ​align​ ​with​ ​our​ ​culture,​ ​values,​ ​and commitment​ ​to​ ​training.​ ​The​ ​primary​ ​role​ ​will​ ​be​ ​to​ ​support​ ​the​ ​Training​ ​Team​ ​with​ ​curriculum design​ ​training,​ ​support,​ ​ROI,​ ​​ ​and​ ​needs​ ​analysis​ ​(at​ ​least​ ​75%).​ ​​ ​The​ ​secondary​ ​role​ ​will​ ​be​ ​to lead​ ​and​ ​coordinate​ ​learning​ ​events​ ​for​ ​facilitators​ ​and​ ​participants​ ​including​ ​calendaring,​ ​online event​ ​administration,​ ​internal​ ​marketing/​ ​messaging,​ ​and​ ​logistics​ ​coordination​ ​(approximately 25%).​ ​​ ​The​ ​ultimate​ ​end​ ​of​ ​this​ ​position​ ​is​ ​to​ ​partner​ ​with​ ​the​ ​Training​ ​Team​ ​and​ ​Retail​ ​Directors to​ ​achieve​ ​excellence​ ​in​ ​team​ ​member,​ ​guest,​ ​and​ ​financial​ ​outcomes.

Essential​ ​Duties​ ​and​ ​Responsibilities

• Curriculum​ ​Design:​ ​​ ​Strong​ ​background​ ​in​ ​instructional​ ​design​ ​with​ ​proficiency​ ​in developing​ ​curriculum​ ​assets​ ​such​ ​as:: ○ Curriculum​ ​outlines​ ​and​ ​descriptions​ ​for​ ​front​ ​line,​ ​supervisor,​ ​manager,​ ​and senior​ ​manager​ ​levels ○ Assessment​ ​milestones​ ​using​ ​a​ ​variety​ ​of​ ​techniques​ ​including​ ​achieving​ ​metric results,​ ​knowledge​ ​checks,​ ​experiential​ ​learning​ ​activities,​ ​and​ ​attending certification​ ​events ○ Case​ ​studies​ ​of​ ​real​ ​or​ ​fictional​ ​events ○ Scenario​ ​scripts​ ​with​ ​characters​ ​and​ ​dialogue​ ​for​ ​use​ ​in​ ​training​ ​videos ○ Learning​ ​games​ ​and​ ​activities​ ​for​ ​use​ ​in​ ​video-based​ ​and​ ​instructor-led​ ​training ○ Gamification​ ​techniques​ ​to​ ​help​ ​drive​ ​learning​ ​outcomes​ ​and​ ​results
• Facilitation​ ​Skills:​ ​​ ​Highly​ ​skilled​ ​facilitator​ ​with​ ​experience​ ​facilitating​ ​conversations, small​ ​groups,​ ​and​ ​large​ ​groups​ ​at​ ​all​ ​levels​ ​within​ ​the​ ​organization.
• Project​ ​Management:​ ​​ ​Strong​ ​project​ ​management​ ​skills​ ​with​ ​attention​ ​to​ ​logistics, budget,​ ​and​ ​time​ ​details.​ ​​ ​This​ ​position​ ​will​ ​have​ ​regular​ ​project​ ​assignments​ ​with​ ​strict deadlines.
• Leadership​ ​Development:​ ​​ ​A​ ​highly​ ​accomplished​ ​leader​ ​who​ ​has​ ​demonstrated increased​ ​levels​ ​of​ ​responsibility.​ ​​ ​This​ ​position​ ​will​ ​be​ ​facilitating​ ​leadership development​ ​training​ ​to​ ​all​ ​leaders​ ​in​ ​retail​ ​and​ ​must​ ​model​ ​strong​ ​leadership​ ​attributes and​ ​skills​ ​at​ ​a​ ​very​ ​high​ ​level.
• Curriculum​ ​Materials:​ ​​ ​This​ ​position​ ​will​ ​be​ ​developing​ ​the​ ​concepts​ ​and​ ​first​ ​drafts​ ​of​ ​all training​ ​materials​ ​including​ ​participant​ ​guides,​ ​leader​ ​guides,​ ​handouts,​ ​scripts​ ​for videos,​ ​assessments,​ ​and​ ​activities.​ ​​ ​This​ ​position​ ​will​ ​also​ ​coordinate​ ​with​ ​the​ ​Content Development​ ​Manager​ ​to​ ​oversee​ ​final​ ​production​ ​of​ ​all​ ​curriculum​ ​materials.
• Learning​ ​Strategies:​ ​​ ​A​ ​learning​ ​professional​ ​who​ ​keeps​ ​informed​ ​of​ ​the​ ​latest​ ​trends and​ ​direction​ ​of​ ​learning​ ​and​ ​organizational​ ​development.​ ​​ ​This​ ​position​ ​will​ ​discover new​ ​ways​ ​to​ ​use​ ​technology​ ​as​ ​an​ ​accelerator​ ​to​ ​proficiency​ ​and​ ​how​ ​to​ ​leverage technology​ ​to​ ​achieve​ ​our​ ​highest​ ​priorities.
• Learning​ ​Management​ ​Systems:​ ​​ ​Experience​ ​administering,​ ​configuring,​ ​and​ ​deploying Learning​ ​Management​ ​Systems​ ​is​ ​essential.
• Needs​ ​Analysis​ ​and​ ​Reporting:​ ​​ ​This​ ​position​ ​must​ ​be​ ​able​ ​to​ ​conduct​ ​proper​ ​needs analysis​ ​using​ ​surveys​ ​(SurveyMonkey),​ ​focus​ ​groups,​ ​interviews,​ ​and​ ​data​ ​mining. Strong​ ​skill​ ​in​ ​developing​ ​reports,​ ​presenting​ ​findings,​ ​and​ ​making​ ​recommendations​ ​to Senior​ ​Leadership​ ​is​ ​also​ ​required.
• Partnerships:​ ​​ ​This​ ​position​ ​requires​ ​forming​ ​strong​ ​partnerships​ ​with​ ​several​ ​members of​ ​the​ ​entire​ ​organization​ ​and​ ​not​ ​just​ ​retail.​ ​​ ​These​ ​partnerships​ ​include​ ​senior​ ​leaders, front​ ​line​ ​leaders,​ ​corporate​ ​partners,​ ​external​ ​partners,​ ​and​ ​front​ ​line​ ​personnel.

Requirements: Education​ ​and​ ​Experience

• Bachelor’s​ ​degree​ ​in​ ​instructional​ ​design​ ​or​ ​related​ ​educational​ ​field​ ​preferred;​ ​other majors​ ​or​ ​degree​ ​programs​ ​and​ ​relevant​ ​experience​ ​will​ ​be​ ​acceptable.
• High​ ​level​ ​of​ ​experience​ ​in​ ​instructional​ ​design​ ​and​ ​accepted​ ​adult​ ​learning​ ​theory methodologies​ ​including​ ​blended​ ​strategies
• Experience​ ​facilitating​ ​and​ ​creating​ ​instructor​ ​led​ ​training​ ​programs
• Proficiency​ ​with​ ​several​ ​software​ ​tools​ ​is​ ​expected​ ​including​ ​Project​ ​Management (Wrike),​ ​Desktop​ ​Publishing​ ​(Word/Docs),​ ​Presentations​ ​(Powerpoint/Prezi/Slides), Spreadsheets​ ​(Excel/Sheets),​ ​Enabled​ ​PDFs​ ​(Acrobat)
• Proficiency​ ​with​ ​authoring​ ​software​ ​especially​ ​Storyline​ ​2,​ ​Adobe​ ​Creative​ ​Cloud (Photoshop​ ​and​ ​InDesign)​ ​is​ ​preferred​ ​but​ ​training​ ​will​ ​be​ ​provided​ ​for​ ​the​ ​right candidate
• Experience​ ​administering​ ​learning​ ​events​ ​including​ ​coordinating​ ​logistics,​ ​calendars, materials,​ ​and​ ​sourcing​ ​content.
• Experience​ ​with​ ​either​ ​or​ ​both​ ​of​ ​the​ ​following​ ​is​ ​highly​ ​desired: ○ Multimedia,​ ​including​ ​video,​ ​audio,​ ​photography,​ ​and​ ​related​ ​software ○ Desktop​ ​publishing,​ ​using​ ​software​ ​such​ ​as​ ​InDesign

What we offer:

Living Spaces offers a professional working environment that promotes teamwork, creativity, and supports individual growth and development.

Living Spaces provides a team oriented retail environment. Living Spaces offers a competitive benefit package including medical, dental, and vision insurances, 401K, employee discount, company annual picnic and holiday party.

Living Spaces is an E-Verify employer.

EOE