We seek someone who is innovative and collaborative with a passion for delivering exceptional customer service and building high-performing teams to drive business results to join our Wholesale Customer Service team.
We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel good, feet first.
We seek people who:
• Lead cross-functional teams to meet and exceed performance goals, providing feedback, coaching and development
• Plan, evaluate and improve efficiency of business systems and processes to enhance speed, quality and productivity
• Produce and distribute key reports, collaborating with internal teams to identify consistent issues and take action
• Analyze data to align resources, systems and staff to maximize department efficiency and enhance customer service
We seek people with these qualifications:
• Bachelor’s degree or equivalent combination education and experience
• 3-5 years customer service or retail experience
• Demonstrated experience developing and motivating teams to achieve objectives
• Strong problem-solving and analytical skills, driven to develop innovative solutions
• Exceptional ability to prioritize and manage competing demands
• Excellent partnering, relationship-building and communication skills
• SAP experience preferred
But most of all, we seek believers. People who share our values and our ferocity for fit.
People passionate about their work. People who hold themselves and others accountable. People who think a $2.6 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.
People who believe remarkable things are possible and will not stop striving for them.
