We seek someone passionate about customer service and fraud prevention to assist our call center during the holiday season as part of our Consumer Care team.
We are Caleres, a global footwear company with brands that fit people’s lives. We are passionate about fit and living our mission of inspiring people to feel good, feet first.
We seek people who deliver:
• Timely processing and minimization of fraud by using sound judgment and making informed decisions in order to minimize chargebacks while maximizing revenue
• Careful review and research of suspended orders to determine risk (fraud) and approve or cancel orders
• Efficient handling of consumer issues, providing accurate and timely resolutions
• Collaborative work with peers and leadership to identify and escalate influencing trends
• Appropriate application of the credit care compliance (PCI) policy
We seek people with these qualifications:
• High school diploma; some college preferred
• Retail, call center or order management experience preferred
• Excellent written and verbal communication with all levels of management
• Strong time management, logical reasoning and problem solving skills
• Incident management software, Microsoft Office and intermediate Excel preferred
• Available to work full or part-time (20+ hours) on a rotating schedule, including nights, weekends and select holidays from the end of October through mid-January.
• Background and credit check required for PCI compliance
But most of all, we seek believers. People who share our values and our ferocity for fit.
People passionate about their work. People who hold themselves and others accountable. People who think a $2.6 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.
People who believe remarkable things are possible and will not stop striving for them.
