We seek someone entry level who is process-oriented with exceptional communication skills and a passion for solving technical problems to create process improvement to join our Consumer Care team.
We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel good…feet first.
We seek people who:
• Provide research and review of core contact center systems issues, ensuring thorough follow-up and resolution of all support tickets
• Develop timely and relevant communications and process documents for call center agent processes and procedures
• Deliver proactive technical support and troubleshooting for call center operations
We seek people with these qualifications:
• Bachelor’s degree preferred
• Experience working in a call center, retail or systems administration preferred
• Exceptional written & verbal communication skills
• Detail-oriented, constantly driven to identify improvements and creatively solve problems
• Working knowledge of ACD & CRM call center technology a plus
• Able to work flexible hours, including evenings, weekends and holidays
But most of all, we seek people who share our values and our ferocity for fit.
People passionate about their work. People who hold themselves and others accountable. People who think a $2.6 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.
People who believe remarkable things are possible and will not stop striving for them.
