We seek someone who is passionate about delivering exceptional customer service and creating process improvement to join our Consumer Care team.
We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of helping people feel good, feet first.
We seek people who:
• Review orders for fraud and policy abuse using sound judgement and make informed decisions to minimize losses, maximize revenue and mitigate fraud
• Efficiently handle consumer refunds, check approvals and incident escalations by effectively researching consumer issues and providing timely resolution
• Adapt to current trends, identifying opportunities to increase efficiency and enhance the customer experience
• Accurately evaluate and process refunds, returns and register transactions, and resolve shipping and fulfillment issues for customer inquiries
• Deliver strong ethical and reason-based judgment, managing information with integrity
We seek people with these qualifications:
• High school diploma required; some college preferred
• 2 years retail, call center or order management experience preferred
• Excellent written and verbal communication skills
• Strong analytical, logical reasoning and problem solving abilities
• Excellent time management skills with ability to take initiative and work in a fast-paced environment
• Intermediate Excel and incident management software experience preferred
• Ability to work flexible schedule (days, nights, weekends, holidays)
• Background & credit check required for PCI compliance
But most of all, we seek believers. People who believe remarkable things are possible and will not stop striving for them.
People passionate about their work. People who hold themselves and others accountable. People who think a $2.6 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.
