We seek a self-starter with strong problem-solving skills who’s passionate about providing technical assistance and exceptional customer service to join our Distribution Center team in Lebanon, Tenn.
We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel good…feet first.
We seek people who:
• Act as first point of contact for internal customers with technical questions or concerns
• Communicate with corporate IT teams and third-party resources to identify, analyze, troubleshoot and track system issues
• Provide a high level of customer service to resolve issues efficiently and accurately
• Utilize associate feedback to improve services and drive process improvement
• Deliver innovative solutions and system modifications to address and reduce customer issues
We seek people with these qualifications:
• Associate’s degree in Information Technology or related field preferred
• 1-3 years’ technical support experience preferred
• Strong analytical and problem-solving skills
• Self-motivated and able to implement new methods and processes
• Passionate about growing a technology-focused career
• Available five days a week, 6 p.m. to 2:30 a.m.
But most of all, we seek people who share our values and our ferocity for fit.
People passionate about their work. People who hold themselves and others accountable. People who think a $2.6 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.
