We seek someone who is self-motivated, highly organized and passionate about optimizing resources to deliver exceptional customer service to join our Consumer Care team.
We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel good…feet first.
We seek people who:
• Effectively monitor multi-channel call center activity to achieve the appropriate balance of staffing to meet service level targets
• Analyze and communicate schedules daily, determining areas of risk and making adjustments to schedules, shift changes and time-off requests based on volume and trends
• Provide input for forecasts through testing, troubleshooting and documenting of call flow issues
• Ensure the integrity and confidentiality of associate data and communications
We seek people with these qualifications:
• 2 years call center experience
• Working knowledge of workforce scheduling software
• Excellent communication and courteous, professional phone skills
• Strong understanding of data integrity and confidentiality
• Energetic, resourceful and adaptable to interruptions in a fast-paced environment
• Ability to multi-task and provide strong attention to detail
• Skilled in complex problem solving, critical thinking and decision making
But most of all, we seek people who share our values and our ferocity for fit.
People passionate about their work. People who hold themselves and others accountable. People who think a $2.6 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.