We seek someone who is passionate about driving efficiency and delivering an exceptional customer experience to join our Consumer Care team.
We are Caleres, a global footwear company with brands that fit people’s lives. We are passionate about fit and living our mission of inspiring people to feel great, feet first.
We seek people who:
• Coach, train and coordinate workflows for the Order Analysis team to ensure efficient and consistent processing of consumer refunds, check approvals and incident escalations
• Review orders for fraud and policy abuse using sound judgment and make informed decisions to minimize losses, maximize revenue and mitigate fraud
• Develop procedures to effectively resolve customer issues with a focus on continuous improvement
• Collaborate with Retail, IT and Logistics teams to continually improve customer experience
We seek people with these qualifications:
• Bachelor’s degree preferred
• 2 years call center or fraud experience required
• Retail, order analysis or order management experience preferred
• Inquisitive and resourceful with a passion for creatively solving problems
• Ability to manage competing deadlines and provide strong attention to detail
• Collaborative partner, thriving in a fast-paced environment
• Strong desire to learn, grow and lead by example
• Background & credit check required for PCI compliance
But most of all, we seek believers. People who share our values and our ferocity for fit.
People passionate about their work. People who hold themselves and others accountable. People who think a $2.8 billion company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.
People who believe remarkable things are possible and will not stop striving for them.
