“You are applying for work with a franchisee of Dunkin’ Donuts , not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.”
Principal Responsibilities and Key Activities:
Operations Excellence for Guest Satisfaction:
• Holds the guest as their highest priority and role models exceptional guest service
• Empowers the team to satisfy guests and resolve problems
• Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages
• Monitors and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards
• Ensures service with speed goals, per Dunkin’ Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service
• Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement
• Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
• Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times
• Maintains and calibrates restaurant equipment
• Provides recommendations to ensure guests receive value for the price and pricing is competitive for market
• Utilizes Red Book or similar tool to track required documentation
• Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations
Team Environment:
• Promotes a respectful team environment
• Ensures the right people are hired and developed for key positions
• Handles employee concerns with fairness and a sense of urgency
• Builds teamwork through effective training, deployment and communication
• Communicates performance expectations and holds self and team accountable
• Creates a learning environment ensuring team is trained for their position
• Recognizes team members for demonstrating desired behavior and performance
• Provides consistent coaching that drives performance of the team to achieve goals
• Builds a guest focused team creating a competitive spirit to achieve results
Profitability:
• Drives sales through effective execution of marketing programs
• Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month
• Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals
• Manages cash over/short through effective cash control procedures
• Manages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste
• Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity
• Ensures all policies and procedures are followed as well as compliance with labor and health laws
• Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner
