Loss Prevention Manager
SUMMARY: The Loss Prevention Manager is responsible for monitoring theperformance and minimizing the losses experienced in the bowling centers operated by AMF Bowling Centers, Inc. The Loss Prevention Manager will investigate incidents of fraud, theft, policy violations, allegations of wrongdoing or any other activities that have or potentially could adversely affect the bowling centers. They will be responsible for auditing to evaluate compliance with operating security standards within each assigned center. They will assist with training of bowling center management in loss prevention policies and techniques. Must have ability to successfully partner with General Managers, as well as District Managers to accomplish these goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following.
· Effectively manages and prioritizes investigations that are developed or assigned. Keeps RLPM informed on investigative process and issues regarding case development.
· Investigates incidents of fraud, theft, policy violations, allegations of wrongdoing or any other activities that have or potentially could adversely affect the bowling centers.
· Collects, organizes and prepares data for review and analysis related to investigations or other matters.
· Complete audits of operational, safety and cash control related procedures as well as compliance to physical security standards.
· Assists Operations and Human Resources with loss prevention education and awareness training.
· Available for overnight and/or extended travel with little or no notice, able to work nights and weekends as business needs dictate.
· Other duties may be assigned.
QUALIFICATIONS: Loss Prevention Managers possess a highly developed sense of customer service and interpersonal skills including high integrity, respect for all individuals (customers, vendors, and employees), solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity (thought, ethnic, gender, etc.).
Loss Prevention Managers must be strong team players, possess a high level of profit and loss capability, have strong attention to detail and maintain confidentiality in all matters. They must be detail oriented, forward thinking and able to work independently with high energy and unlimited initiative.
EDUCATION AND/OR EXPERIENCE: Bachelor’s degree and one to three years related multi-unit Loss Prevention experience, preferably in a retail environment. Ability to successfully conduct internal interviews using Wicklander-Zulawski interview and interrogation techniques required. Technical ability in understanding POS systems, and working knowledge of CCTV and Security Systems, is a plus. Relevant experience or equivalent combination of education and experience is also acceptable.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT: While performing the duties of this job, the employee regularly works in a bowling center environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.