This position is responsible for acting as the Manager on Duty and helps to accomplish the goals and objectives of the location while having fun and creating the best experience for our consumers.

ESSENTIAL DUTIES AND RESPONSIBILITIES- including but not limited to the following:

Leadership and Management

• Follow all company policies and practices regarding to deliver operational excellence in all areas including human resources, visual merchandising, marketing, loss prevention, operations and safety and security of people and assets while adhering to applicable federal, state and local laws
• Have an uncompromising level of business ethics and integrity
• Strong interpersonal, organizational, conflict management, administration, reasoning and decision-making skills
• Maintains the stability and reputation of the store by complying with legal requirements
• Generates positive results in a manner that is consistent with Croc’s values
• Able to delegate responsibility effectively and provide clear directions to others
• Demonstrates ability to complete multiple tasks simultaneously
• Drive safe and secure environment focused on incident prevention
• Assist Store Manager with weekly employee schedules
• Manage all aspects of the store operations in Store Manager’s absence
• Trains staff and lead by example on how to drive sales to fullest potential through continued development on key performance indicators, product knowledge, customer service standards, operational requirements and visual presentation

Focus on Exceptional Customer Experience

• Greet each customer that is in the store/kiosk and provide prompt, courteous, and friendly service and thank each customer after each transaction
• Find out the customer’s needs, recommend, select and help locate the right merchandise
• Lead by example and empower co-workers to do what it takes to create an exceptional customer experience
• Be a role model and motivate employees to attain individual and team sales goals daily

Recruitment, Development, and Retention of Talent

• Assist Store Manager in recruiting, training, and developing a successful Crocs team
• Identify and report any employees performance concerns to Store Manager and coach on the spot to correct

Key Competencies

• Good communication skills
• Customer service orientation
• Patience
• Adaptability
• Dependability
• Initiative
• Persuasiveness
• Stress tolerance
• High energy level
• Integrity
• Knowledge of company products and company standards

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be 18 years or older
• Minimum or at least 2 years of retail sales experience preferred
• Minimum of 1 year of experience leading a team in a supervisory/management role
• Must be proficient in Excel, PowerPoint, Microsoft Word, Internet Microsoft Office, POS and general computer skills
• Flexible work schedule (which may include nights, weekends, holidays and long hours) and regular attendance is necessary
• Some travel may be requested
• Desire to succeed in a high growth, fast-paced retail environment

WORK ENVIRONMENT/PHYSICAL DEMANDS

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for at least 8 hours per shift and to continuously move around all areas of the store on a daily basis
• Ability to work outside in various weather conditions
• Ability to also be required to stand, walk, kneel, or balance for a duration of time
• Ability to read instructions, reports and information on computer/register screens and to key information into computer

Pay Range: $17 - $35*

*Pay is dependent on experience, geographic area, and applicable state laws*

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.